To ensure you have a great time at Jumpin' Jacks, we ask that you adhere to the following rules:

1. Children must be accompanied by a responsible adult, over the age of 18 who must remain in the building at all times. Jumpin’ Jacks does not accept responsibility for the supervision of children. Unaccompanied adults (adults with no children in their party) are not permitted.
   
   
2. As Jumpin’ Jacks contains a large number of props, we want to remove the risk of items being put into mouths. All children that are ‘steady walkers’ and under 3 must be supervised by parents/carers at all times in the play areas. This is due to the risk of choking on small parts. Parents/carers must also inform their children not to place any props in their mouths.
   
   
3. Tickets are non-refundable however Jumpin’ Jacks will endeavour to reschedule your booking as long as you Facebook message us or email us no less than 24 hrs before your booked time slot. (Please note that a booking can only be rescheduled once.)
   
   
4. Each play session can be joined at any point, however once your session ends please leave the play area promptly. (Our staff will give a 5 minute warning at the end of the session to allow children still in that area time to remove costumes, etc and have a last play in the soft play.)
   
   
5. We re-set the Jumpin’ Jacks play areas as well as clear and clean the cafe before each session which means that we cannot allow you entry before the actual session start time.
   
   
6. Children or adults who are unwell should not visit the play centre.
   
   
7. Please remove shoes before entering the play areas. Adults and children must wear socks at all times.
   
   
8. All food and drink must remain in the cafe area.
   
   
9. We ask that both you and your children follow a ‘be fair, kind and polite’ approach to play so that everyone has fun. It is the responsibility of the supervising adult to ensure children under their supervision are well behaved at all times. Fighting, bullying or abusive language will not be tolerated. Parties may be asked to leave without refund.
   
   
10. We operate a secure entry and exit system to Jumpin’ Jacks however we accept no liability in the event of your personal property/belongings being lost, damaged or stolen during your visit.
    
    
11. All accidents must be reported to a member of staff to ensure we can provide any necessary assistance and record the incident.
    
    
12. We cannot be held responsible for accidents which occur as a result of the child's behaviour when playing or due to a lack of supervision by the accompanying adult.
    
    
13. Please report any broken equipment so that it can be removed and replaced. Upon leaving the building please ensure that any Jumpin’ Jacks property is left behind.
    
    
14. You are not permitted to bring your own food on to the premises, with the exception of baby food and formula, or that required for medical reasons. Only food purchased at our onsite cafe may be consumed within Jumpin’ Jacks. To avoid embarrassment, if you have brought your own food because your child has special dietary requirements then please speak to a manager who will be able to advise.